Refund policy
Last updated: October 15, 2026
At FOX 911, we want you to be happy with your purchase. If you are not, we offer free returns within 30 days of delivery.
Eligibility
- Request a return within 30 days of the delivery date.
- Items must be unused, unworn, undamaged, and in their original packaging with all tags, accessories, and manuals included.
- Proof of purchase (order number or receipt) is required.
Free returns
We provide a prepaid return shipping label at no cost to you for all returns within the United States.
Non-returnable items
- Gift cards
- Items that were used, damaged by the customer, or altered
- Items returned after 30 days
- Items marked “Final Sale” at the time of purchase
How to return
- Email Contact@fox911.shop with your order number and reason for return.
- We will reply within 1-2 business days with a prepaid return label and instructions.
- Pack the item securely and drop it off at the carrier location shown on the label.
Refunds
- After we receive and inspect your return, we will email you to confirm the result.
- Approved refunds are issued to your original payment method within 5-10 business days. Your bank may need additional time to post the credit.
- Original shipping costs are not deducted, since shipping is free.
Exchanges
To exchange an item, contact us at Contact@fox911.shop. The fastest way is to return the original item and place a new order.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and photos. We will send a replacement or a full refund at no cost to you.
Late or missing refunds
Check your bank account first, then contact your card company, then contact us at Contact@fox911.shop.